This Refund & Cancellation Policy explains how order cancellations and refunds are handled at The Fermented Idli.
To cancel an order, call us immediately at the number below. Cancellations are only possible before your order has been prepared or handed over for delivery — once preparation or dispatch has begun, we may not be able to cancel it.
If you already paid for an order that is successfully cancelled before preparation/dispatch, the full amount will be refunded to your original UPI payment method.
If your order arrives incomplete, incorrect, or damaged, please contact us the same day with your Order ID and details (a photo helps). We will resolve this with a replacement or a refund for the affected items, as appropriate.
Approved refunds are initiated to your original UPI payment method promptly and typically reflect within 5–7 business days, depending on your bank/UPI app.
Refunds are not provided for orders that have already been delivered and consumed without any reported issue, or for delivery delays caused by circumstances beyond our reasonable control (such as traffic, weather, or van availability) where the order itself was fulfilled correctly.